Hutch Sri Lanka has tapped Indian IT outsourcing major Aegis to provide Customer Lifecycle Management across Sri Lanka.
Under the terms of the new contract, Aegis will provide Telecom BPM solutions to Hutch including multi-lingual customer experience management.
As per the outsourcing deal, Hutch Sri Lanka will transfer customer management operations in Sri Lanka to Aegis’ customer experience center in Colombo. Aegis will re-badge the existing Telecom business unit covering over 65 employees across its BPM operations in Sri Lanka.
“Every customer is unique and this new development of our customer care center will further enhance our customer service level, as we enter a significant stage of growth, through innovative product and service offerings,” said Thirukumar Nadarasa, CEO of Hutch Sri Lanka.
Aegis, which has around 400 employees in Sri Lanka, has been managing documentation, automation and digitizing services of its new subscriber applications for over two years. By outsourcing, Hutch aims to benefit from substantial cost savings through economies of scale.
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