Telecom Lead Europe: DNA, a telecom operator in Finland
has tapped Ericsson to use its Customer Experience Management (CEM) solution.
Based on User Data Consolidation (UDC), the solution has
been chosen for real-time data consolidation and exposure.
“Delivering high-quality customer care is at the
heart of our business. The implementation of this solution gives us the optimal
tools to monitor the customer experience and to proactively make adjustments as
issues arise,” said Tommy Olenius, vice president, Technology, DNA.
The implementation of this solution will allow DNA to
resolve customer-care issues in a faster and more efficient way.
In addition, the implementation will enable DNA to reduce
time per call and escalate to second-line support. These benefits will improve
customer satisfaction and reduces churn and opex of the operator.
DNA’s focus on end-user satisfaction and operational
efficiency and Ericsson’s expertise in optimizing service have combined in
this project to support a new generation of mobile broadband users who
constantly pose new challenges to the customer experience management area,”
said Magnus Furustam, head or product area core and IMS, Ericsson Business Unit
Networks.
Going ahead, Ericsson plans to further explore the value
that can be created from the user data assets of DNA, which will provide the
operator with solutions for proactive customer care and automated root-cause
analysis.
DNA launches new Sierra Wireless 4G LTE mobile hotspot in EMEA
In April, DNA announced that the new AirCard 762S mobile
hotspot from Sierra Wireless available on its network.
Also known as DNA 4G WLAN Mokkula, the hotspot provides a
4G LTE connection for up to 10 Wi-Fi enabled devices at once on the DNA LTE
network.
editor@telecomlead.com
