Telecom Lead India: TRAI
said 161.66 million mobile customers, who do not wish to receive unsolicited
commercial call or SMSs, have registered their preference on National Customer
Preference Register (NCPR).
The telecom regulator is monitoring and enforcing the
regulations for protection of customers from Unsolicited Commercial calls and
SMSs.
As per the regulations, if unsolicited commercial calls and
SMSs are sent from individual numbers, notice will be served to the customer
and his number will be disconnected on second violation.
After implementation of the Telecom Commercial
Communications Customer Preference Regulations on 27th September 2011, 36156
subscribers have been issued notices and 22769 subscribers have been
disconnected. In case of telemarketers, in 94 cases telemarketers have been
penalized.
Also, 4 telemarketers have been blacklisted.
TRAI said registered subscribers receiving UCC may lodge
their complaint by dialing or sending SMS to 1909.
TRAI said it has issued the Telecom Commercial Communications
Customer Preference Regulations, 2010 on 1st December 2010. All the
provisions of the regulations have come into force from 27th September 2011.
TRAI issues direction on preventing misleading tariff advts by
telecom operators
Recently, TRAI issued a direction to Indian telecom
service providers on preventing misleading tariff advertisements. The direction
is aimed at improving transparency in telecom tariff offers for
facilitating the telecom subscribers to select the tariff plans that best meet
their needs. The telecom regulator had extensive consultations with the
stakeholders including holding Open House Discussions at various places across
the country.
TRAI said a tariff advertisement is considered to be
misleading, which in any way, is likely to induce the consumer to subscribe to
a tariff plan, which he would not have subscribed; contains an untrue
statement; omits a material fact having bearing on the subscriber’s decision;
and fails to disclose attached limitations and restrictions.
editor@telecomlead.com