OPPO India, a global smart device brand, unveiled its service centres 3.0., targeting the modern and young customer.
OPPO has also introduced pick-up and drop services to allow customers to get their devices repaired from the comfort of their homes. The send in repair is going to be operational across 13,000 pin codes in India. Devices get picked up from these Pincodes for repair and fixed devices are returned within 3-5 working days.
OPPO is also providing the industry-best TAT (Turn Around Time) for returning devices within a week. Starting October 2022, users can book a servicing pick-up for their OPPO smartphones pan India. To schedule a pickup of any OPPO device, customers can call the Toll-free number (18001032777) between 9 AM to 7 PM.
Any OPPO user sharing their query on social media receives a first-level response in less than 20 mins and experiences an overall TAT of less than 4hrs. Currently, the brand enjoys an industry-leading net promotor score of 80 percent and customer satisfaction score of 98 percent.
Aside from extending services like AI-power Voice Bots, and platinum-care hotline assistance to customers for immediate assistance, OPPO is also introducing industry-first EMI options on repairs to their customers on all eligible debit and credit cards.
The new service centres 3.0 are functional in Chandigarh, Kochi, Calicut, and Lucknow. OPPO plans to expand its service centre 3.0 upgrade to all the service centres by 2024 across Tier-1, 2, and 3 cities in India.
