NCR Corporation announced that BMO Harris Bank, part of
BMO Financial Group, will deploy new NCR SelfServ ATMs to replace a significant
portion of the ATMs acquired through the acquisition of Marshall & Ilsley
Corporation (M&I).
NCR also will provide the field maintenance services on
this new fleet. The new NCR SelfServ ATMs will include NCR’s Scalable Deposit
Module (SDM) technology that allows consumers to deposit both cash and checks
simultaneously in any orientation through a single slot.
The new SDM technology for NCR SelfServ ATMs delivers a
consumer deposit experience that is twice as fast as other ATMs. In addition,
financial institutions that have benchmarked both the one- and two-slot ATM
deposit approaches have determined the single-slot SDM to be as reliable, or
more reliable, than two-slot solutions and provide a better consumer
experience.
NCR’s dynamic deskew” technology within SDM helps
minimize the fault and jam rates of checks, as it removes imperfections in the
scanning process – normally from wrinkled checks.
The ATM channel is very important to helping us deliver
on BMO’s vision to be the bank that defines great customer experiences,” said
Andrew Irvine, senior vice president, BMO Financial Group.
We are committed to setting a new standard of excellence
in the services we provide our customers. We chose NCR as our exclusive
supplier for our U.S. ATM fleet because of their ATM Image Technology and
related service capabilities. The use of their technology will enhance our
customers’ experience by saving them time and increasing reliability,” Irvine
added.
With SDM, a typical consumer transaction of
five bank notes and two checks can take less than 60 seconds to deposit. The
SDM technology, designed at NCR’s research and development facility in
Waterloo, Ontario, will provide BMO with an efficient and reliable suite of the
latest ATM technology.
We are delighted to be BMO’s chosen partner as they
continue to enhance their ATM services for their customers,” said Michael
O’Laughlin, senior vice president, NCR Financial Services.
NCR has a deep understanding of ATM and branch
transformation as a global service provider of choice to 19 of the world’s top
20 banks servicing more than 350,000 ATMs in more than 100 countries. We will
leverage that experience to ensure a swift deployment so BMO consumers can
start enjoying the latest service and technology on the market,” O’Laughlin
added.
NCR
SelfServ ATMs have been designed to deliver the highest levels of availability,
which is critical to consumer satisfaction. Unique features, such as
self-healing technology that allows the ATM to recover automatically without
the need for human intervention, dual-roll receipt printers that ensure the ATM
need never run out of paper and graphical operator panels that allow the bank
employees to quickly and effectively perform routine maintenance tasks, all
ensure NCR SelfServ ATMs are in service” when consumers want them.
NCR SelfServ ATMs have been purchased by financial
institutions in more than 110 countries around the world. NCR has been the
global market share leader in ATMs since 1986 24 consecutive years.
NCR Corporation recently announced that it completed its
acquisition of Radiant Systems through a merger, with Radiant becoming a wholly owned
subsidiary of NCR.
By Telecomlead.com Team
editor@telecomlead.com
