MJ Insurance, among the 100 largest privately-held
insurance agencies in the U.S., has reported increased employee productivity
and improved customer service as a result of deploying the Interactive
Intelligence enterprise IP telephony software suite, Customer Interaction
Center (CIC).
CIC’s unified messaging has given our business users
access to voice mail and email from a single inbox, which has reduced the
amount of time they spend chasing down and responding to messages,” said Donna
Bender, director of operations for MJ Insurance.
Adding to this increased productivity is the fact that
CIC gives employees unified messaging access from a mobile device or a web
browser so they are equally productive from the road something our sales force
has really benefitted from,” Bender added.
MJ Insurance has also reported improved customer service
as a result of CIC’s presence management feature.
MJ insurance replaced a Siemens PBX and an
Octel voice messaging system with CIC. The company sought a new system after
learning that Siemens would no longer support replacement parts.
The trigger to replace our system was the end-of-life
notice, but it proved ideal for taking advantage of new unified communications
features, while tying our two offices together using a single-platform
telephony solution,” said Kathy McDonald. IT project manager for MJ Insurance,
Kathy McDonald.
MJ Insurance purchased CIC through Interactive
Intelligence reseller, Communications Products Inc., who also managed the
software deployment.
Today, CIC supports all MJ Insurance employees located at
its Indianapolis headquarters and at its Phoenix office. CIC gives MJ Insurance
employees functionality for IP PBX, unified messaging, voice mail,
auto-attendant, conferencing, reporting, and a desktop client with presence
management and corporate directory look-up.
By Telecomlead.com Team
editor@telecomlead.com
