BT has made an investment of one million pound for opening a new managed customer service centre in Belfast, Northern Ireland.
The new customer service centre will monitor the networks of BT’s large corporate and public sector customers in the UK, including Primark and the Government of Northern Ireland’s NI Direct program. The customer service centre provides critical services 24x7x365 on products and services to enterprise clients.
BT’s managed customer service solution combines all aspects of a customer’s IT estate, such as networking, IT and data services, security, and unified communications – from multiple vendors. CIOs can select value-added services, including proactive network management, enhanced reporting and project management – delivered by a single BT helpdesk.
BT has also developed an online customer portal offering direct access to current and historic data of network of its customers. Enterprise customers can understand their network capacity and usage while the new online service allows them to produce their own reports easily.
BT has recruited 20 new technical engineers for the new centre. They will join a specialist group of 150 IT experts trained to handle a range of customer requests. The team is responsible for meeting the IT requirements of around 700 of BT’s corporate and public sector customers around the UK.
“The opening of the intelligent Network Operations Centre – or iNOC– is the next big step in BT’s plans to overhaul its service to public sector and business customers through investing in our people and world-class technology,” said Trafford Wilson, BT’s MD for Customer Service.
