Telecom network vendor Ericsson today said Spark New Zealand has deployed Ericsson’s Service Agility Suite to reengineer its IT platforms.
Claire Barber, general manager of Change and Technology for Spark, said: “Our re-engineering program has reduced multiple overlapping products and automated manual processes, leading to improvements in new service rollout and more effective cost utilization.”
Ericsson’s Service Agility Suite is expected to enable Spark New Zealand, a leading telecom operator in New Zealand, to better utilize assets and automate a number of service delivery functions to provide significant operational efficiencies.
“Our driving aim of the process is to better manage our network and customer services in order to continue to improve customer engagement and experience,” said Barber, at the Ericsson OSS / BSS Summit 2014 being held October 28 – 30 in New York.
Ericsson says operators are reviewing and updating the processes and systems with a strong focus on better customer engagement and improved experiences.
Spark, which is transitioning from telecom-defined to customer-defined interactions with a simplified product portfolio and approach, can automate processes and simplify those that must remain manual.
Elisabetta Romano, vice president and head of OSS and Service Enablement, Business Unit Support Solutions, Ericsson, said: “The pre-integrated product catalog and order management systems included in Ericsson Service Agility Suite, are essential building blocks for Spark’s IT operations update.”
editor@telecomlead.com
