Telecom service provider Idea Cellular will supply its Smart Gas Solution to Indian Oil Corporation (IOC) to enable Indane consumers to book LPG 24×7 on the phone and receive IVR and SMS based delivery status updates.
Idea Cellular did not share financial details of the two-year contract for servicing over 82 million LPG consumers of Indane.
The enterprise mobility project, which starts from initiating booking request, billing, etc and ends with delivery of LPG cylinder with regular updates to consumers, covers over 82 million consumers and over 7,000 distributors delivering more than 1.5 million LPG cylinders per day.
This is one of the largest deployments of IVR across the world, involving automation of the complete business process of LPG booking till delivery, said Idea Cellular.
Sashi Shankar, chief marketing officer of Idea Cellular, said: “This is a major boost to our enterprise business solution which is focused on providing unique voice and data based Telecom Solutions to help large, medium and small enterprises to transform their businesses.”
Presently, the service is launched in 45 cities and would be progressively rolled out across India in the next three months.
