NCR Corporation announced that it has secured its largest
ever ATM services contract in China, as NCR continues to grow both its software
and services businesses worldwide as well as its operations in emerging
regions.
NCR will provide hardware maintenance services for approximately 10,000 units of
NCR-branded ATMs installed at the Agricultural Bank of China ( ABC”), helping
drive higher ATM availability to improve the bank’s customer satisfaction. The
contract also is one of the largest services contract wins in the Chinese
banking industry.
ABC has the largest ATM network in China. By the end of
2010, ABC had 54,510 cash related self-service banking facilities, which was
the top among large commercial banks, with an annual total transaction volume
of RMB4.80 trillion.
In 2010, ABC installed the new version of self-service
terminals for 30 branches, providing nearly 60 types of services, including
inquiry, fund transfer, financial management and loans to Huinong Cards
holders.
The security of self-service terminals and the ability to
provide financial service and management support were significantly improved.
The signing of the service contract with NCR is one of the initiatives to
further improve its ATM network performance.
China is one of NCR’s most important emerging markets,
and we have made significant investments in the region to deliver innovative
hardware with robust software and services solutions. As one of the major ATM
vendors of ABC, NCR is honored to provide our services to ABC in driving higher
ATM availability to deliver better customer satisfaction,” said Gary Miao,
president for NCR in Greater China.
Higher ATM availability is becoming more important for
local Chinese banks as they differentiate on services.
NCR expects more banks will shift to original ATM
hardware vendors for service maintenance to drive higher availability. Having
the largest installed ATM base in China, NCR is well positioned to help banks
drive higher ATM availability with its world class service infrastructure,
expertise and extensive service presence in China.
NCR Services has tailored a detailed maintenance service
plan for every branch of ABC in different regions according to their specific
requirements for their ATM networks. The ultimate goal is to help ABC to
achieve 99 percent ATM availability and shorten its ATM downtime response.
By Telecomlead.com Team
editor@telecomlead.com
