Telecom Lead America: BSS major Amdocs has inked a five-year
extension deal for Amdocs CES Multi-Play Smart Pack with Cable Bahamas, a
triple-play provider in the Bahamas.
The Amdocs CES Multi-Play Smart Pack is a pre-integrated
customer care and billing solution for cable operators with convergent offerings.
“By expanding the same proven Multi-Play Smart Pack
platform that already supports our cable and broadband services, we will be
able to speed time-to-market for our new voice services,” said Tony
Butler, Cable Bahamas CEO.
Cable Bahamas’ expansion into voice services will be
supported by Amdocs solution. The Amdocs Multi-Play Smart Pack will enable
Cable Bahamas to deliver converged services while providing a single view of
its customers across all its lines of business.
Amdocs CES Multi-Play Smart Pack provides pre-integrated
customer-centric care and billing for service providers with convergent
offerings
“Smart Pack’s ability to support telephony – not
just wireline, but also wireless, VoIP and MVNO – means this is a solution that
can expand along with Cable Bahamas’ business, in addition to its cable and
broadband services,” said Rebecca Prudhomme, vice president of product and
solutions marketing for Amdocs.
Cable Bahamas has been working with Amdocs for over 12
years.
Sprint taps Amdocs to improve mobile user experience
Recently, Sprint selected Amdocs for deploying Amdocs’
Smart Agent Desktop to improve its customer experience.
Sprint is utilizing Amdocs Smart Agent Desktop, a
component of Amdocs’ Customer Experience Systems (CES) product portfolio, in
contact centers in phases.
editor@telecomlead.com
