Telecom Regulatory Authority of India (TRAI) last week revealed its report on quality of service (QoS) of 2G and 3G mobile operators during the June quarter of 2016.
TRAI’s report has shown the improvement and decrease in network performance of both 2G and 3G operators.
2G network
Areas where quality increased
# Worst affected BTSs due to downtime
# Call Set-up Success Rate (within licensee’s own network)
# TCH Congession
# Call Drop Rate
# Worst affected cells having more than 3 percent TCH drop (call drop) rate
# Connection with good voice quality
# Metering and billing credibility – prepaid
# Period of applying credit/ waiver/ adjustment to customer’s account from the date of resolution of complaints
# percentage of calls answered by the operators (voice to voice) within 90 sec
Areas where quality dropped
# Point of Interconnection (POI) Congestion (No. of POIs not meeting the benchmark)
# Accessibility of call center / customer care
# requests for Termination / Closure of service complied within 7 days
# Time taken for refund of deposits after closures
3G operators
Areas where quality increased
# Worst affected BTSs and Node-B’s due to downtime
# Call Set Up Success Rate (within licensee’s own network)
# SDCCH / Paging Channel and RRC Congestion
# TCH and Circuit Switched RAB Congestion
# Call drop and Circuit Switched Voice Drop Rate
# Worst affected cells having more than 3 percent TCH drop (call drop) and Circuit Switched Voice Drop Rate:-CBBH
Areas where quality dipped
# Connection with good voice quality and Circuit Switch Voice Quality (CSV Quality)
# Point of Interconnection (POI) Congestion
The TRAI report indicates overall improvement in the performance of telecom operators in India.
COAI efforts for future
The telecom operators in June presented a 100-day plan to make an investment of Rs 12,000 crore for installing 60,000 BTS in India to address the issue of call drops.
In four months, Indian telecom operators set up about 129,101 BTS. The total BTS in the country stood at 13,45,470. Telecom operators are making substantial investments and putting in all the required effort to ensure that the issue of call drops can soon become a thing of the past.
