Lyfe Communications announced strong subscriber growth
and customer satisfaction metrics among consumers along the Wasatch front with
access to full triple play services.
“We started with the premise that underserved
consumers would be attracted to fast bandwidth combined with full HD digital
television and voice services. It’s not a new idea, but it hasn’t been available
to everyone and we can extend these capabilities,” said Greg Smith,
founder and CEO of Lyfe Communications.
“We are still small, but we are showing that
consumers in underserved areas will respond favorably and remain loyal when
presented with leading edge services. These churn rates are better than anyone
expected; we owe a lot to our customers. Their feedback and our service
representatives’ efforts have helped us to hone our offering and grow our
base,” Smith added.
In the three months ending in August, the company has
increased its subscriber base by 50 percent in the Wasatch market solely
through word of mouth marketing. Monthly churn rates over the same period have
been below 1 percent: 1.5 to 2x below the industry averages.
Lyfe Communications recently announced a program
to begin the bandwidth improvements that will enable new service delivery to
consumers in underserved areas.
By Telecomlead.com Team
editor@telecomlead.com
