Telecom equipment and software maker Nokia announced its 3-year managed services deal with Chorus, a telecommunications infrastructure company in New Zealand.
The Finland-based Nokia did not reveal the financial details of the managed services deal. Nokia competes with Ericsson, Huawei and ZTE in the global telecom managed services market.
Under the new managed services contract, Nokia will continue to provide fully managed end-to-end operations services to further enhance the customer experience, operational efficiency and quality of the operator’s national fixed line network.
Chorus will also leverage Nokia’s technical capabilities and global services expertise to deliver an optimal customer experience across New Zealand.
Nokia said managed services provision includes end-to-end operations and network management from Nokia’s Global Delivery Center in India for network quality and efficiency.
Nokia will offer real-time service management using performance data and proactive correlation of network events to prevent faults and improve network availability, as well as reduce the number of incidents while optimizing the costs.
“Our decision to extend the existing agreement reflects our satisfaction with Nokia operations and support services. Nokia understands our business and can deliver simplicity over complexity, helping us launch innovative offerings to our partners and their customers while improving the overall reliability of our networks,” said Ewen Powell, CTO at Chorus.
Ray Owen, head of Oceania at Nokia, was instrumental in signing the managed services contract with Chorus.
Nokia provides fixed access solutions, services and network operations support to Chorus since its inception in 2011.
