At the Mobile World Congress (MWC) 2014, JDSU today announced a new customer experience assurance (CEA) solution for mobile operators of 4G/LTE networks.
JDSU, a telecom test and measurement vendor, said the new xSIGHT solution differs from traditional assurance solutions by delivering a real-time and integrated view of network performance, service performance and the customer experience within seconds to help mobile operators identify and resolve problems.
Recently Analysys Mason said service quality issues are responsible for 40 percent of all customer churn, making service assurance an increasingly important element in the rapidly evolving mobile network space.
A mobile data study from JDSU in January also indicates that heavy mobile users consume ten times more bandwidth when they move to LTE networks.
xSIGHT benefits
Improved Customer Experience
Mobile operators can proactively identify and resolve customer impacting issues in four easy steps and in a fraction of the time compared to traditional assurance solutions.
Real-Time Insight
While traditional assurance systems take 10-15 minutes to access and analyze data, xSIGHT can process data and present metrics in seconds. This real time insight is critical as networks become more dynamic and network activity continues to fluctuate at an increasingly faster pace.
Deep Visibility and Data Monetization
Flexible and open platform collects and correlates data from any source and delivers real-time, relevant and location-aware intelligence to any application, for deep network visibility. Fast and multi-faceted access to specific data improves mobile operators’ ability to proactively identify issues and opportunities and create new revenue-generating services.
Improved Cost and Scalability
New value-based approach to data collection, storage and analysis lets operators control cost with traffic growth compared to traditional solutions that treat all traffic equal and cannot scale with traffic in a financially viable fashion.
picture source: pro-expo.net
