At MWC Barcelona 2026, Huawei unveiled its groundbreaking AI-Native framework for intelligent operations, featuring a suite of next-generation solutions including Agentic BSS and AUTINOps designed to redefine telecom operations for the AI-driven era. These innovations aim to help carriers and service providers accelerate intelligent transformation, improve customer experience, and achieve predictive, closed-loop operations at scale.
Agentic BSS – Intent-Driven Service Innovation
Agentic BSS (Business Support System) introduces a new level of intent-driven offering design and empathetic marketing by leveraging digital intelligence agents that continuously analyze user behavior and anticipate customer needs, Huawei said at the Mobile World Congress event. Key capabilities include:
Digital Manager Agent: Continuously segments users and models consumption behavior to anticipate demand.
Offer and Product Agents: Quickly design, evaluate, and launch new services and offerings within hours, improving time to revenue.
Empathetic Marketing and Care: Synchronizes insights from intelligent network data to deliver the right offer to the right customer at the right time.
This strategic shift from traditional reactive support systems to predictive, agent-enabled BSS helps operators deliver more personalized services and increase revenue potential in competitive markets.
AUTINOps – Dual-Protection Intelligent Operations
AUTINOps (AI-Unified T-1 and T0 Intelligent Operations) leverages cross-domain digital twin networks and advanced operational models to create proactive, predictive network assurance:
T-1 Predictive Protection: Continuously scans network and service status to identify potential risks before they impact operations.
T0 Rapid Recovery: Automatically generates recovery solutions in real time to ensure ultra-high service availability and continuity.
Dual-Protection Paradigm: Combines proactive risk prevention with rapid resolution, establishing a new standard in telecom O&M resilience.
By reducing downtime and automating fault prediction and recovery, AUTINOps helps carriers achieve higher operational efficiency and stronger service stability.
Driving a New Era of Intelligent Telecom Operations Huawei’s AI-Native framework and its embedded solutions — Agentic BSS, SmartCare Intelligence, and AUTINOps — are poised to transform how operators manage offerings, customer experience, and network reliability. By fusing domain models, network digital twins, and autonomous agents, Huawei is setting a new standard for intelligent operations that combine human expertise with digital employees to unlock new levels of productivity and service quality.
