By
Telecom Lead Team:
RAD Data Communications has offered a five-year repair-or-replace hardware
guarantee on virtually every networking product the company sells in the U.S.
and Canada.
Solidly
standing behind the broad range of access and backhaul equipment that it offers
to service providers and enterprises, RAD significantly upped the ante from its
previous one-year hardware warranty to the five full years of coverage that
went into effect on January 1, 2012.
Having just
celebrated 30 years of industry leadership, we want to clearly communicate our
confidence in how reliably RAD equipment operates in our customers’ networks.
What better way to convey it than by offering significantly extended hardware
assurance,” said Uri Zilberman, president of RAD Data Communications.
Under the five-year
warranty, equipment that experiences any hardware-related failure within five
years of the original date of shipment will be repaired free of charge. If it
can’t be repaired, RAD will replace it.
RAD will
also continue to offer, free of charge, one full year of basic support,
including business-hours telephone support and free software updates under its
RADcare Maintenance Services program. This complimentary package is included
with every piece of equipment that RAD sells directly or through its network of
channel partners in the U.S. and Canada.
RAD also
offers longer-term and premium levels of support that are extremely cost
effective.
RAD is
currently promoting a five-year contract upgrade to one of three extended
support packages for as little as 10 percent of equipment list price.
Considering
the frequency with which most communications equipment is replaced by the owner
due to technology advances, this new warranty amounts to nearly a lifetime
hardware guarantee on most of our products,” Zilberman added.
