Telecom Lead Asia: Almost all telecom operators have met the call drop rate benchmark set by TRAI.
The government-run BSNL, however, did not meet the Call Drop Rate benchmark in North East service area.
As per TRAI’s Cellular Mobile Telephone Service Regulations, 2009 dated 20th March 2009, the benchmarks for call drop viz Call Drop Rate [Benchmark ≤ 2%].
The telecom regulator is taking several steps to reduce call drops by telecom operators.
TRAI is monitoring the performance of cellular mobile service against the benchmarks given for the various parameters laid in quality of service regulation through quarterly and monthly performance monitoring reports.
TRAI, in addition, monitors point of interconnection (POI) congestion on monthly basis.
The telecom regulatory also undertakes objective assessment of the quality of service cellular mobile service through independent agency. It also conducts customer satisfaction survey quarterly through this agency, said Milind Deora, minister of State for Communications & IT.
TRAI in a statement said it has been following up with the telecom service providers for addressing deficiencies in meeting the quality of service (QoS) benchmarks.
In addition, TRAI has recently prescribed financial disincentives for non-compliance with quality of service benchmarks.
picture source: .themobileindian.com
