Wipro BPO announced that TalkTalk Telecom Group, UK’s provider of fixed line broadband and voice telephony services to consumers and business users, has selected Wipro BPO as one of its strategic partners for its outsourced contact centre operations.
Wipro will be responsible for the creation of a new service centre in India to support the group’s resident customers. Wipro will work alongside TalkTalk to continue to improve the overall customer experience, including the implementation of new CRM technologies.
Wipro’s engagement with TalkTalk reinforces our leadership as the long-term strategic partner equipped to help global corporations transform their businesses using our process and technology capabilities. We are delighted to work with TalkTalk and help them strengthen their leadership position in the market place.” said Manish Dugar, senior vice president and global head, Wipro BPO.
We have worked with Wipro for many years and look forward to leveraging Wipro’s expertise, particularly in the use of new technologies, to deliver further improvements in our customers’ experience over the years ahead,” said Jo Dawson, director of Consumer Operations, TalkTalk.
Wipro BPO has the capabilities to provide onshore, near shore, offshore and hybrid delivery options with operations in more than 28 centres in 11 countries.
By Telecomlead.com Team
editor@telecomlead.com
