As T-Mobile USA continues the rapid expansion of its 4G
network, J.D. Power and Associates’ 2011 Wireless Network Quality Performance
Study, Volume 2, shows that customers in the Northeast, Southeast and West regions
are satisfied with an improved network experience, including call quality and
messaging and data performance.
In its study, which compares network performance among
the largest U.S. wireless carriers, J.D. Power and Associatesrecently announced that T-Mobile earned the second highest ranking in these
three regions covering 32 states, tied in the Northeast.
T-Mobile
ranked second out of four in both the Southeast and West regions, and tied in
the Northeast. The Northeast region covers the seven states of Connecticut,
Maine, Massachusetts, New Hampshire, New York, Rhode Island and Vermont. The
Southeast region covers nine states: Alabama, Florida, Georgia, Kentucky,
Louisiana, Mississippi, North Carolina, South Carolina and Tennessee.
The West region covers 16 states: Arizona, California,
Colorado, Idaho, Iowa, Minnesota, Montana, Nebraska, Nevada, New Mexico, North
Dakota, Oregon, South Dakota, Utah, Washington and Wyoming.
T-Mobile’s ongoing commitment to making reliable
connections available to more Americans continues to pay off as shown by the
results of this J.D. Power study,” said Neville Ray, chief technology officer
for T-Mobile USA.
In the past six months, we have continued to advance the
performance of our 4G service while also driving improvements in call quality,
reliability and the overall experience for our customers,” Ray added.
The J.D. Power and Associates 2011 Wireless Network
Quality Performance Study measures consumers’ wireless network experience,
based on 10 criteria that impact a carrier’s performance.
Wireless phone subscribers surveyed were asked about
their experiences with dropped calls, static/interference, connection on first
try, immediate voice mail notification, message transmission failures and
mobile Web and e-mail connection errors. Call quality and data performance were
examined in six regions: Northeast, Mid-Atlantic, Southeast, North Central,
Southwest and West.
T-Mobile USA recently introduced
Persistent Communication Solutions by T-Mobile, a mobile telecommunications
solution to support government entities’ Continuity of Operations (CooP)
efforts.
As another step in the company’s commitment to government
customers, the solution lets first responders stay connected during an
emergency from the same phone they use every day without having to switch to a
different device, even when commercial wireless networks are out of service.
By Telecomlead.com Team
editor@telecomlead.com