Nexign, a Business Support Systems (BSS) provider, has signed a contract with Kcell, a leading telecom operator in Kazakhstan, for the implementation of the Nexign Converged BSS billing platform.
The BSS contract provides for replacement of customer’s several legacy systems with a single solution, migration of subscribers to the new environment and support services. Kcell serves more than 8 million subscribers in Kazakhstan.
Kcell has selected Nexign Converged BSS platform enabling optimization of the provider’s business processes and organizing of a quick launch of convergent services, providing a consistent approach to customer service in all sales channels.
Kcell aims to reduce operating cost of a billing system and slash time to market (TTM) for products as well as expand opportunities for monetising new types of services. Kcell plans to use Nexign Converged BSS to reduce the load on call centers and subscriber offices by 20–30 percent by implementing self-service capabilities.
“The project with Nexign will help Kcell improve business performance and enrich customer experience and ensure subscriber loyalty,” says Igor Gorkov, CEO of Nexign.
The capabilities of Nexign Converged BSS solution will help Kcell accelerate its business transformation and go beyond traditional telecom services, said Yuri Kharlamov, CEO and Chairman of the Management Board at Kcell.