Telecom Lead Asia: Huawei has achieved Oracle Validated
Integration of Huawei eSpace Contact Center 2.0 with Oracle Siebel 8.1.
Huawei is a platinum-level member of Oracle
PartnerNetwork (OPN).
Huawei’s CTI adapter enables call-center agents to
receive, conference, and transfer telephone calls that are integrated with
Siebel applications in call-center activities.
Moreover, this integration can offer faster, more
accurate, and more personalized services for customers, while also increasing
agent productivity and reducing costs.
To achieve Oracle Validated Integration, Oracle partners
are required to meet a stringent set of requirements that are based on the needs
and priorities of the customers, providing a common user interface for Siebel
applications and the partner telephony system.
“Achieving Oracle Validated Integration through
Oracle PartnerNetwork gives customers confidence in the fact that the integration
between Huawei eSpace Contact Center 2.0 and Oracle Siebel 8.1 has been
validated and that the products work together as designed. This reduces risk
and improves the implementation cycles for joint customers,” said Kevin
O’Brien, senior director, ISV and SaaS Strategy, Oracle.
“Through this strategic cooperation with Oracle on
this Siebel solution, our eSpace Contact Center will provide greater value to
our customers in North America and Europe,” said Weng Zhiqiang, director
of UC&C Strategy & Business Development department, Huawei.
