Today’s telecom news includes announcements on UOKiK, Orange Polska, TRAI, MTNL, Mauritius Telecom, and others.
Orange Polska Fined $9.6 Million for Unlawful Customer Charges
Poland’s consumer watchdog UOKiK has slapped telecom operator Orange Polska with a fine exceeding 34 million zlotys (around $9.6 million) for illegally charging customers inactivity fees. Between May 2022 and January 2024, the company reportedly altered contract terms without proper notice, imposing a fee for “maintaining the number in the network” if customers did not make calls, send texts, or use data for 30 days. UOKiK said this practice violated consumer rights and was not contractually justified. The ruling underscores regulators’ growing scrutiny of telecom operators’ billing practices, ensuring transparency and fairness for customers in Poland.
TRAI Slaps MTNL with ₹10 Lakh Penalty for Poor Service Quality
The Telecom Regulatory Authority of India (TRAI) has penalized state-owned Mahanagar Telephone Nigam Limited (MTNL) with a ₹10 lakh financial disincentive for failing to meet mandated Quality of Service (QoS) standards in both its wireless and wireline services. For wireless services in May 2025, MTNL’s call set-up success rate of 71.81 percent fell well below the required ≥98 percent, and its published coverage maps were found non-functional. In wireline services during the June 2025 quarter, the firm missed multiple benchmarks, including slow service provisioning and delayed fault repairs. TRAI rejected MTNL’s explanations and directed payment within 21 days, warning of interest on late settlement, highlighting MTNL’s ongoing challenges in meeting telecom quality standards.
Mauritius Brings AI into Classrooms with Innovative mytGPT Project
Mauritius Telecom has unveiled the mytGPT Educational Project, a pilot artificial intelligence initiative aimed at integrating AI into school classrooms to enhance teaching and learning. The platform, introduced on January 26, 2026, was showcased in a live demonstration at James Burty David State Secondary School, highlighting its potential to support students and teachers in real‑world settings. Developed by Mauritius Telecom in collaboration with the Ministry of Education, mytGPT acts as an AI‑powered personal tutor, providing tailored academic support, strengthening understanding, and equipping educators with digital instructional tools.
SHAFANA FAZAL