Today’s telecom news includes announcements on TechSee, GoNetspeed, Kyocera, among others.
TechSee Revolutionizes Customer Support with Visual AI Integration
TechSee has integrated advanced Visual AI into its Sophie Live platform, transforming remote service interactions by enabling intelligent, visual-first support for complex customer issues. The enhanced system uses proprietary AI models to recognize devices and environments in real time, guide agents, enable pre-call visual intake, and support call deflection, which boosts self-service and cuts average handling time. Built-in connectivity intelligence helps diagnose network problems visually, reducing guesswork and unnecessary field service visits.
GoNetspeed Brings Lightning-Fast Fiber Internet to Rhode Island
GoNetspeed, the Northeast’s largest independent fiber-optic network builder, has begun construction in its 10th state — Rhode Island, bringing 100 percent fiber internet to over 8,200 homes and businesses in Newport with potential speeds up to two gigabits per second. This multimillion-dollar project combines company investment with state funding to accelerate deployment and future-proof connectivity. GoNetspeed’s fiber network delivers symmetrical upload/download performance, enhancing work, education, telehealth, and entertainment experiences. The expansion reflects the company’s customer focus on reliable, high-speed internet and continued innovation in next-generation digital infrastructure.
Kyocera Unveils AI and IoT Solutions to Revolutionize Mobility at CES 2026
Kyocera is showcasing a suite of AI, IoT, and advanced sensor innovations at CES 2026 in Las Vegas to drive next‑generation mobility and connectivity. Highlights include Underwater Wireless Optical Communication (UWOC) for high‑speed marine data transmission, a Triple‑Lens AI Depth Sensor for ultra‑precise imaging, and optical modules like OPTINITY that boost bandwidth and energy efficiency for AI and autonomous driving applications. Also featured are mmWave sensors, phased‑array antenna modules, and the Cotopat real‑time caption system, underscoring broad technological depth and customer‑centric solutions across industries.
SHAFANA FAZAL