Virgin Mobile Australia, a leading mobile operator in Australia, has expanded its 12-plus year partnership with CSG Systems International, a provider of interactive transaction-driven solutions and services, to deliver new services.
The company is now expanding the use of CSG Singleview to improve the customer experience and meet changing regulatory standards.
CSG’s partnership with Virgin Mobile spans more than 12 years. During that time, Singleview has scaled seamlessly in line with Virgin Mobile’s growth in the Australian market.
CSG Singleview now supports new capabilities allowing Virgin Mobile customers to view and manage account balances accurately. Customers can control their credit limits and provide them with usage notifications that help avoid bill shock caused by higher-than-expected voice and data usage.
“CSG Singleview is the core of our billing operations,” said Graham Milne, director of Technology and Delivery at Virgin Mobile Australia. “Singleview delivers exceptional flexibility and allows us to develop new services quickly in a highly competitive market.”
Virgin Mobile’s customers are now in full control of their spend, so they can avoid exceeding their voice and data limits through market-leading anti-bill-shock features.
The solution also enables Virgin Mobile to remain in full compliance with Australian Communications and Media Authority (ACMA) standards.