Telefonica group company Movistar has tapped iYogi for offering technical support services to Spanish consumers.
The remote technical support called Guru, which is based on iYogi’s SaaS platform, is aimed at tech users who use multiple devices but are looking for single vendor support.
“Guru is a unique service in Spain. Its technology support help their clients to configure and sort out problems related to their smartphones, PCs, ink jet printers, consoles, TVs, etc. for music, videos, games, applications, etc,” said Rodrigo Pineda, head of New Business at Telefonica Spain.
iYogi has set up a dedicated service delivery centre in Spain, and recruited technicians who have received product training. With its launch in Spain, iYogi plans to create a centre of innovation for Spanish language support across multiple geographies.
Guru is not a free service. It charges €5 per month to offer unlimited remote assistance to resolve any issues and doubts that might arise for customers, at any moment and for any device.
There is one more package at €6 per month that includes “I’ll keep this for you,” a pictures and mobile contacts back up service, besides the Norton 360 Multi-Device.
“More than 2.5 million customers across 10 countries use our service to improve their technology experience, and we’re proud of having one of the highest customer satisfaction scores in the industry,” said Vishal Dhar, co-founder and president Marketing at iYogi.
The market is growing with a Parks Associates report suggesting that the incidence of problems with home networks has increased from 31 percent to 41 percent of U.S. broadband households over the past three years.