FieldSolutions, North America’s independent field service
technician resource provider launched FS-Mobile, its real-time, location-based
smartphone toolset for independent contractor resources.
Previously only available with full-time field technician
provider companies, the FS-Mobile smartphone application represents a
breakthrough in the speed and quality management of independent contractors for
technology field service.
These tools enable unprecedented direct-to-tech control
that improves the speed, performance, and reporting of work done in the field.
Geo-coded proof-of-proximity features benefit both field service technicians
and service provider companies,” said Mac Lewis, CEO of FieldSolutions.
FS-Mobile offers real-time find, contact and validate”
applications that technicians can easily download onto their smartphones. These
tools were previously only available with high-cost, full-time field technician
resources and are not generally available to client companies working through
regional service providers.
Key features and benefits of FS-Mobile include I’m Here”
An on-site locator gives clients real-time visibility into where the technician
is located and how close they are to the work assignment.
Technicians can also inform clients in real-time of their
location for upcoming work coverages. Next month, technicians will be ableto
reach out to a nearby buddy” for back-up assistance if needed, reducing the
risk associated with unavoidable work order schedule conflicts.
Geo-coded proof-of-proximity photos can upload directly
into the work order, further allowing the technician to document and assure the
client that the work was performed at the correct location.
FieldSolutions’ technicians can access their entire work
schedule and all work order information from their smartphones, enabling them
to better manage their time and travel routes, and acquire new assignments
while in the field.
FS-Mobile is a game-changer for its clients and field
service technicians because it ensures more on-time arrivals and faster
assignments for new jobs. FS-Mobile takes advantage of FieldSolutions’ unique
unfettered contact between clients and contractors.
FS-Mobile revolutionizes the speed-to-source and quality
assurance equation for deploying independent field service contractors.
FieldSolutions
has the largest network of independent contractor field service technicians in
the U.S., Mexico and Canada. The company’s single-source, direct-to-tech”
field services business model saves clients’ money and greatly improves field
service operations performance when compared to cumbersome and expensive vendor
networks or full-time employee field resources.
By Telecomlead.com Team
editor@telecomlead.com