By Telecom
Lead Team: Avaya, a global provider of business communications and
collaboration systems and services, has unveiled Avaya IP Office 8.0, the new
version of the company’s unified communications (UC) solution for small and
mid-size enterprises (SME).
The new
version introduces a range of advancements for improving collaboration,
including a comprehensive set of mobile capabilities that drive better team
performance and keep mobile workers connected to their colleagues and customers
wherever they go.
In our
business running a large convention center, you have to be two steps ahead of
what is happening to meet client needs. One day we are serving a rock concert,
the next a hockey game, so we need the best communications to meet all kinds of
customer expectations. The mobility advancements in Avaya IP Office 8.0 are the
most comprehensive we’ve seen, and will be essential in helping us run a
location as large as the Duluth Entertainment Convention Center, where you
never know where anyone is,” said Jeff Stark, technology director, Duluth
Entertainment Convention Center (DECC).
The new
mobility application for Avaya IP Office 8.0 — called one-X Mobile Preferred
for IP Office — enables users to access a comprehensive set of unified
communications capabilities on Android-compatible devices now, and on iPhone
devices in early 2012.
Features of
Avaya one-X Mobile Preferred for IP Office include:
- Multi-party
conference management via mobile device offers the ability to
invite, view, mute and drop participants during a conference call. Users
can set up voice conferences by selecting participants and with one touch,
initiate the group conference.
- Integrated
presence
enables users to display availability status to co-workers via mobile
device (e.g. available, do not disturb), and show specific times of
availability based on a user’s Microsoft Outlook calendar. Unavailable
workers can let colleagues follow them and receive an alert when
availability resumes.
- Instant
Messaging lets
workers easily find business colleagues via an integrated corporate
directory and begin text chats with multiple co-workers simultaneously.
- ‘Geopresence’ displays one’s
location anywhere in the world, and is ideal for teams in places such as
hospitals, hotels or companies where employees need to quickly identify a
co-worker’s physical location.
- Visual
Voicemail
lets users see all of their business voicemails on their mobile device
with date/time information. Users can hear voicemail messages as they are
being left in real-time and access a call in progress to converse.