ARRIS Group, a network and service management solutions,
announced that the ARRIS ServAssure Advanced Performance Management Software
platform now handles IPv4, IPv6 and dual-stack devices for data collection as
well as real-time requests.
ARRIS
ServAssure currently manages over 80 million customer premises devices
worldwide more than 30 percent of all existing in-home broadband devices.
ServAssure Advanced provides customer experience
monitoring and performance tools to optimize the quality and capacity of DOCSIS
networks, enabling substantial improvements in available bandwidth and customer
quality of experience (QOE).
It offers service providers the ability to proactively
address network and customer service assurance, while reducing
mean-time-to-repair (MTTR) by presenting complex data and health metrics in
meaningful, organized views.
These diagnostics, along with expert recommendations,
help operators improve customer satisfaction, increase network capacity and
reduce operational costs with minimal CAPEX.
“Responding to forecasts indicating that the central
pool of IPv4 Internet addresses would be completely depleted in 2011, we began
preparing for the move to IPv6,” said Gary Cunha, senior director,
assurance solutions product line management, ARRIS.
“We are now in the position to help our customers
tackle today’s IP address management and shortage issues while continuing
to offer a suite of comprehensive applications, for a proactive,
customer-centric solution that solves network issues and improves subscriber
satisfaction,” Cunha added.
The ability to provide assurance for new IPv6 addresses
is critical to ensure the smooth continuity of residential and business
service, and maintain customer satisfaction.
As a market and thought leader in the space, ARRIS is
equipped to proactively implement, navigate and support the shift to IPv6
addresses for its customers with its ServAssure platform.
By Telecomlead.com Team
editor@telecomlead.com