Telecom Lead Asia: Amdocs on Tuesday said it completed an IT transformation program at Globe Telecom, Philippines.
As part of the seven-year transformation and managed services engagement, Amdocs managed the transformation and ongoing IT management and operations of Globe Telecom’s business support systems (BSS), business intelligence (BI), data warehouse (DW) and policy management systems.
Following the deployment of Amdocs solutions, Globe Telecom will create a differentiated and consistent customer experience across all channels, shorten time to market for new offerings, drive service uptake and revenues, and reduce operational cost.
Amdocs will consolidate more than 200 legacy systems across Globe Telecom’s businesses onto a single BSS platform to simplify business processes, offer bundled and innovative offers rapidly, as well as achieve operational efficiencies.
Globe’s postpaid customers have already moved to the new BSS platform. Migration of prepaid customers will take place later this year.
“The convergent integrated platform provides a unified customer view across all lines of business (postpaid, prepaid, wireline, broadband) as well as a single data source for advanced reporting, executive dashboards, analytics and strategic decision making,” said Ernest Cu, president and chief executive officer at Globe Telecom.
Recently, Amdocs opened a regional development center in Manila, Philippines combining world-class operations with local support and expertise for this and other managed services projects in the area.
Globe Telecom has also selected the Amdocs Policy Controller to monetize advanced data services. The Amdocs policy control solution will be integrated with the Amdocs BSS platform to support a range of use cases, including bandwidth management, fair-usage control, and bill-shock prevention.