Ofcom’s seventh annual comparing customer service report

Ofcom’s seventh annual comparing customer service report paints a mixed picture of how providers performed in 2022.
The report reveals that people were more likely to be satisfied with their mobile provider (87 percent) than their broadband (82 percent) or landline company (77 percent).

While average numbers of overall complaints to Ofcom fell, there are clear areas where the industry needs to improve, particularly around call waiting times and complaints handling.