Telecom Lead America: Rimhub, a global managed
services provider, has set up IP Center of Excellence (COE) for Telecom/VoIP
companies.
Telecom and VoIP providers will benefit as the new center
will offer customer on-boarding, provisioning, NOC, IP-fraud prevention, and
application software development.
Rimhub’s IP COE has about a dozen BroadSoft certified
engineers and IP/VoIP experts.
Omar
Paul,
vice president of IP Services for Rimhub, said the idea of building and
expanding support services focused on serving BroadSoft customers gave rise
after numerous discussions with telecom companies and hearing common requests
for help with platform integration, streamlining processes, and how they could
get the most out of BroadSoft’s platform.
Rimhub’s IP COE is the first organization outside of
BroadSoft that provides specific support services to its solutions and
products.
The COE serves telecom service providers targeting
consumer and enterprise segments, utilizing a wide array of services that
include hosted turnkey IP-PBX platform solutions, application development,
subscriber migrations, IP-PBX fraud management, service provisioning, and NOC
services.
