Deutsche Telekom has teamed up with Parloa to offer the “AI Agent Management Platform” combined with Telekom’s integration and support services.
Parloa’s platform enables companies in high-engagement sectors such as insurance, retail, and tourism to deploy voice-based AI agents that resolve customer inquiries end-to-end.
The AI agents operate across voice and digital channels, support multiple languages, and comply with European data protection standards, ensuring consistent and secure customer experiences.
Businesses can manage high inquiry volumes without increasing staffing levels, reducing operational costs while improving customer satisfaction.
AI agents handle routine tasks such as delivery tracking, updating customer details, scheduling maintenance, and reporting technical issues, while escalating complex cases to human employees with contextual information support.
Deutsche Telekom provides training and seamless integration into existing telecom infrastructure, CRM, and ERP systems for smooth workflow automation.
Parloa’s cloud-based solution features a programmable voicebot personality, real-time translation, omnichannel capabilities including email, chat, messaging apps, and phone, and a user-friendly low-code interface.
Built-in conversation analytics enable continuous improvement of customer service performance.
The platform is developed in Germany and meets European data protection and security regulations.
MWC 2026 showcase
At Mobile World Congress Barcelona 2026, Deutsche Telekom will also unveil its “Magenta AI Call Assistant” for consumers, integrating AI-powered services such as live translation, note-taking, and calendar management directly into phone calls without requiring additional apps.
The partnership marks a significant step toward AI-driven transformation in customer service, positioning enterprises to deliver hyper-personalized, scalable, and efficient customer engagement solutions.
SHAFANA FAZAL
